The problem
Cleary’s small support team couldn’t keep up with growth. Response times were climbing and the same questions came in over and over.
What we built
A support agent grounded in Cleary’s own help docs, changelog, and account data:
- Answers from real sources, with citations, so it doesn’t make things up
- Knows when it isn’t sure and hands off to a human with full context
- Learns from every resolved ticket to close gaps in the docs
The result
The agent now resolves 63% of incoming tickets without a human, first responses dropped to about two minutes, and customers rate the AI replies 4.6 out of 5.
Have a process like this worth automating?